We accept returns of most products* for exchange or refund, less original shipping charge (if applicable), within 30 days of the delivery date. Items must be in new, unaltered, and unused condition.** Original sales receipt must accompany your return. Refunds can only be credited to the original payment method. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Please include the following information with the return:
- The RMA number
- Your order number
- Purchaser name
- A contact name
- Contact phone number
- Email address
- The reason for the return
After we receive your item, we will inspect it and process your refund, exchange, or in many cases repair. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
Our ultimate goal is your satisfaction and return business and we will act accordingly.
Please contact us if you have any questions at firstname.lastname@example.org.
Warmest personal regards,
Pens by David
*Unless the product’s item description notes that it cannot be returned or stipulates a different return policy time period
**New, Unaltered, and Unused Condition means an item that is returned without showing signs of wear or damage.